All of our bags are shower resistant and have a water-resistant lining. We recommend spot cleaning them with a clean, damp cloth.
We recommend spot cleaning with a clean, damp cloth. Please do not put your change mat in the washing machine - this will cause the internal padding to go lumpy and it can also affect the durability of the water-resistant coating.
Please find full details of the clip measurements on the product page, these will be able to assist your decision.
Our biggest backpack is the Elwood – you can find our helpful size comparison guide at this link for further information
All of our bags come with a 12 month warranty, which is valid from the date of purchase.
If you prefer a backpack style then our most popular best bag is the Elwood Twin, spacious, durable and fitted with two insulated bottle pockets. If you prefer holdall styles, then our RAF Quilted Weekender is the perfect choice - super roomy, with internal pockets and compartments galore!
Our RAF Quilted Weekender is super roomy, with plenty of space for everything you need. Internal pockets galore so you can keep everything in it’s place, and each bag comes with a separates wet clutch that you can keep anything from your toiletries to your snacks!
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We have thoroughly quality tested our products and hope you love them as much as we do. In case of any issues, our items are covered by a 12 month warranty from the date of purchase. If you believe you have a faulty bag, please email the details to firstname.lastname@example.org with your order number / proof of purchase from one of our authorised stockists and a photo of the issue.
Please email email@example.com with your order number and the items you'd like to return/exchange. For more information on our returns policy, please click here.
All customers will receive tracking information from DPD when their order is dispatched. If you have downloaded the DPD app, these will go there (even if you have deleted the app from your phone). Otherwise these will be in the form of an SMS / email notification. Please note that if you have a saved safe place on your account, the courier will deliver to that if you’re not in. To amend delivery / safe place information, please follow the link you receive / app notification.
First, please check with other members of your household to see if anyone has taken this in for you. If not, please contact firstname.lastname@example.org with your order number and address, and someone will look into this for you. If you have a saved safe place, DPD will deliver there.
Sadly, since Brexit all EU orders are subject to customs fees. Any charges of this nature will be calculated on arrival and are the responsibility of the customer. In the event that these fees are not paid and the order is returned to us, return shipping and any fees applied will be deducted from the refund. More information can be found here.
Import duties are subject to local rules and are the responsibility of the customer.
If your order includes a pre-order item, we will ship your complete order when the new stock arrives and the pre-order item is available.
You can only use one promo code per order.
We do offer NHS/ Emergency Services discount. To receive your discount code, please send a copy of your work ID card to email@example.com
Yes, you can buy electronic gift cards at this link.
If you need to make any changes to your order, please email firstname.lastname@example.org as soon as possible with your order number and the changes you'd like to make. If it's been more than 24 hours since your order was placed, it's probably too late to make any amends.
We have put together this handy guide to everything team T+M found useful in hospital. Good luck ☺